Frequently Asked Questions (FAQs)
Are you available 24/7?
Yes. We operate 24 hours a day, 7 days a week. We make every effort to accommodate requests when scheduling allows.
Do you offer same-day transportation?
We try our best to, yes. We use routing software that allows us to evaluate availability throughout the day and adjust schedules. If we can fit the ride in safely, we will.
What types of transportation do you provide?
We provide:
- Wheelchair transport
- Stretcher transport
- Bariatric transport
- Long-distance transport
- Transportation for special events and outings
Do you offer bariatric and stretcher transport?
Yes. Stretcher and bariatric transportation are a significant part of our services. Our vehicles are equipped with wide ramps that can accommodate bariatric chairs, and we can transport clients in their own mobility devices when appropriate.
Do your drivers undergo background checks?
Yes. Drivers complete background checks and drug testing before hire. We also conduct ongoing safety training.
Do you work directly with families, or who do you work with to arrange transportation?
Yes. We work with both families and facilities to arrange transportation for a loved one at home or in hospitals, rehab centers, and long-term care communities.
Can you provide transportation for non-medical outings?
Yes. In addition to medical appointments, we provide transportation to outings such as family gatherings, grocery stores, church services, and special events. We have also provided transportation on holidays when families needed assistance.
Do you provide transportation statewide or only in certain cities?
We operate across the state of Indiana. While many of our rides are local, we can also accommodate long-distance trips, including travel across state lines when necessary. Please contact us directly to discuss our longer ride options.
How do you ensure safety during transport?
Safety is central to everything we do. Our vehicles are maintained on a structured service schedule and cleaned thoroughly between rides. Drivers complete background checks and drug testing prior to hire and participate in ongoing safety training. We also utilize routing and monitoring technology to help reinforce safe driving practices.
How are your vehicles maintained and cleaned?
Our vehicles are cleaned and sanitized between rides and maintained on a regular service schedule. We take pride in operating a professional and well-kept fleet to ensure comfort to the fullest extent for every client.
Schedule Transportation Today
Non-emergency transportation can be arranged for a patient, resident, or family member at any time. Our team is available 24/7 and will coordinate the details of the ride with you as soon as we receive your request.